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Dear valued guest,

As we continue to face the global challenge of responding to Covid-19, we remain focused on caring for the health, security and wellbeing of our guests and employees, and continue to operate our hotels with both our head and our heart during these difficult times.

We are closely monitoring the coronavirus (Covid-19) developments and will continue to prioritise the safety of our guests and employees. We are aware of the latest travel advice issued by government agencies and are monitoring all updates issued by the World Health Organization (WHO) and the Centres for Disease Control (CDC).

We are delighted to have reopened our hotel doors and look forward to welcoming our guests with exceptional service and warm hospitality, alongside stringent safety and sanitation protocols to place our guests’ and teams’ wellbeing at the heart of everything we do.

As a hospitality business, we take our role very seriously and we have always employed stringent safety and sanitation protocols and we will continue to do so (with special measures to prevent the spread of Covid-19). We have also implemented Leitha CleanCoat™ into our UK hotels, this is the first solution of its kind and offers long-term protection by purifying the air and rendering treated surfaces self-disinfecting in an odour-less, chemical-free and sustainable way, decomposing microbes such as bacteria and viruses, including the coronavirus family.

As a company, we remain united when it comes to appreciating the reality of the situation, but also in the hope, we have for the future. We are doing everything we possibly can to ensure the health and safety of our hotels during this time and will continue to closely monitor and follow the guidance of relevant organisations and officials.

Our thoughts are with all of our guests, teams, partners and suppliers and their loved ones during these uncertain times, and we look forward to warmly welcoming you all back to Red Carnation Hotels soon.

With kind regards,

Managing Director of Red Carnations signature and covid 19 safe badges

Check your journey

As travel restrictions and guidelines continue to change, our helpful tool aims to make your journey as seamless and stress-free as possible. Check your journey to our hotels to find out all you need to know before travelling.

Reception team

Personal responsibility

We have introduced enhanced hygiene protocols – for you, our other guests and our team members. An inherent risk of exposure to Covid-19 exists in any public place where people are present. We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitisers you require. In choosing to stay at one of our hotels you voluntarily assume all risks related to exposure to Covid-19. Let’s help keep each other safe and healthy.