Our hotels are united by four values that have shaped Red Carnation:

A Family Story
Four generations of family ownership have shaped the way we welcome our guests, care for our people and create places to which families return time and again.

Characterful Stays
Individual design, remarkable buildings and people encouraged to be themselves make every hotel, and every stay, entirely its own.

Curated Discoveries
Meaningful local partnerships open doors to the people, culture, landscapes and traditions that make every destination distinctive.

Generosity of Spirit
From thoughtful gestures to intuitive service, our teams are empowered to go further and make every guest feel seen, valued and cared for.

The character of our hotels comes as much from the people within them as the buildings themselves.

Our colleagues are encouraged to bring their personalities, knowledge and natural sense of hospitality to every guest interaction. Many have spent years, even decades, with Red Carnation, building careers within the collection and becoming familiar faces to generations of returning guests.

With 80% of our managers promoted from within, our people don't simply work in our hotels. They grow with them.

Our connection to a destination comes with a responsibility to protect it. Across the collection, we work with conservation partners, local communities and organisations to safeguard biodiversity, cultural heritage and the environments surrounding our hotels — helping preserve each destination for generations to come.

We are proud to see our hotels and the people behind them recognised among the very best in the world. Highlights include recognition from Forbes, Condé Nast Traveller, Travel + Leisure and Tripadvisor Travellers’ Choice, celebrating our hotels, restaurants, spas and teams across the collection.