Having worked for Red Carnation Hotels for nearly 20 years, the best feedback for me is when guests remark on the fantastic service they received. Ultimately this is how my department is judged; on our recruitment through to the training we deliver. The most satisfying moments are when I see someone develop and grow within the company or being happy in their role, doing a brilliant job and wishing to stay with the company for many years is important to me.
After working in a busy London hotel for several years I made the move to HR to follow my passion for working with people. Upon gaining experience in Training, Recruitment and HR Manager roles, my journey with Red Carnation Hotels began with my time as Group HR Manager. I have since been promoted to Director of People & Culture and feel fortunate to work for such a unique, dedicated and caring company.
My career in hospitality began in the kitchen at my local hotel. The experiences led me to understand that I enjoyed both working with people and serving them. I began my journey with Red Carnation Hotels in January 2019, and I am so proud to be working for one of the best companies in hospitality, and since joining I understand why – each and every member of the team is treated with genuine care. I look forward to supporting my team to achieve the highest possible standards and beyond.
Upon completing a Management with Human Resources degree in 2018, I joined the Management Programme with the renowned Red Carnation Hotels. I have always had an interest in Human Resources and since joining the department I have learnt valuable skills as a trainer in learning and development. I currently recruit and support interns, degree apprentices and MPs. I thoroughly enjoy promoting both Red Carnation Hotels and the hospitality industry to graduates and students at universities.
I always dreamed of a career in hospitality, so I started with gaining a BBA in Hospitality Management. During my studies, I completed two hospitality internships and then moved to London to gain luxury hotel experience before landing my first HR role. My experience so far has allowed me to develop and better understand both the HR function and the operational side of hotels. I was fortunate to join Red Carnation Hotels in November 2019 and I am proud to be part of such a dedicated team.
I am passionate about developing people and empowering them to be the best that they can be. I am fortunate to work with all employees across the company and support them on their individual journeys with Red Carnation Hotels. My role is to ensure that each member of our team grows and develops through our in-house training programmes, on-the-job training or external courses.
My time studying psychology has equipped me with a deep interest in people; how we learn and how we can aid each other’s development. With Red Carnation Hotels, I am in the fortunate position of being able to bring my learning experience to help and support others on their career path. It is my aim to help our team members to feel confident in their knowledge and ability to succeed and ensure that this shines through to our guests, to make both our and their experience as rewarding as possible.
I have always loved the feeling of being a guest visiting a hospitality outlet and this is what led me to study International Hospitality Management at University. After completing a year’s placement during my studies, I found my passion of supporting people throughout the employee lifecycle. This is what led me to Red Carnation Hotel’s People & Culture team in 2021 after graduating.