The CCPA/CPRA provides California residents with specific rights regarding their personal information. This section describes your CCPA/CPRA rights and explains how to exercise those rights.

10.1 Request information about the processing of your personal data and access it

This enables you to receive information on the processing of your personal data and a copy of personal information we hold about you in a commonly used format. This applies to information we have processed over the last 12 months.

10.2 Request rectification of your personal information

This enables you to correct and rectify inaccurate data that may be held about you. You can also request Lion World Travel Limited to complete any incomplete data, or to record a supplementary statement.

10.3 Request deletion of your personal information

This enables you to ask us to delete personal data where there is no good reason for us to keep it, unless the law allows us to. This applies to information we have processed over the last 12 months.

10.4 Request information about the processing of your personal data in relation to our data selling and disclosure practices

This enables you to receive information on the personal data we have collected about you and shared with our service providers. You are also entitled to know which of your personal information has been sold and to whom. If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time (the " right to opt-out"). We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorisation (the "right to opt-in") from either the consumer who is between 13 and 16 years of age, or the parent or guardian of a consumer less than 13 years of age. Consumers who opt-in to personal information sales may opt-out of future sales at any time. You can manage your communication preferences at any time from your account. You (or your authorised representative) may also exercise the right to opt-out by submitting a request to us by visiting the following page: https://ttc.com/personal-data-request/ or sending us an email to compliance@ttc.com

10.5 Request information on the disclosure of personal data for direct marketing purposes

This enables you to receive information on the third parties to whom we have disclosed your information and the categories of disclosed personal data, which has been shared for direct marketing purposes.

10.6 Request to opt-out of sharing your sharing personal information whether or not money or service is exchanged as a result of you sharing this information.

Opt-out requests specifically to email direct marketing must be fulfilled within ten business days of receiving the request as, per the CAN-SPAM Act. No further direct marketing emails should be sent after this time.

10.7 Request to opt-out from the sale of personal data to other companies

This enables you to cease any selling of your personal information. Please note that we are not engaged in selling any of your personal information to other companies. You can opt-out to any sale of your personal data through the following link: Do Not Sell My Personal Information.

10.8 Request not to be subject to decisions based solely on automated processing (including profiling)

This enables you to cease being subject to processing based on automated processing. If the decision produces legal effects concerning you or similarly significantly affects you. Red Carnation Hotels UK ltd shall make all attempts not to conduct automated decision-making. However, if such automated decision making occurs, you will be allowed to opt out in accordance with the CCPA/CPRA.

10.9 Not to be discriminated as our consumer when you exercise any of the aforementioned rights.

This means that, in an event of any of your request to us, we will not engage in or suggest any discrimination against you, in particular, we will not deny our services to you, we will not charge you differently, and we will not provide different level or quality of services to you, unless such difference is reasonably related to the value provided to you or you have agreed to enter into a financial incentives programme with us.

10.10 Consumers’ Right to Limit Use and Disclosure of Sensitive Personal Information

This enables you to direct Red Carnation Hotels UK Ltd to limit its use of any Sensitive Personal Information that you may have provided. We will not discriminate against you for exercising your rights. We will not deny you services, charge different prices or rates, or provide a different level of service or some services require the usage of personal information to function, so compliance with your request may impact those experiences.

10.11 Exercising Your Rights

To exercise any of the privacy rights described above, please submit a verifiable request to us by either:

E-mail to info@redcarnationhotels.com
Mail to 14 Grosvenor Place, London, UK SW1X 7HH

Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information.
You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorised representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

10.12 Response Timing and Format

We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

10.13 Non-Discrimination

We will not discriminate against you for exercising any of your CCPA/CPRA rights. Unless permitted by the CCPA/CPRA, we will not:

Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

US Privacy policy

1. About this document

2. Our commitment

3. Who our privacy policy covers

4. Information we collect

5. How we collect or generate your personal information

6. What do we use your personal information for?

7. Use of your personal information for direct marketing

8. Information Retention

9. Disclosure of your personal information

10. Your rights and choices

11. How third parties will handle your personal information

12. Location of your personal information

13. Keeping your data secure

14. How long do we keep your personal information for?

15. "Do not track"

16. Changes to this privacy policy

17. Contacting us

18. Copyright notice

19. ENFORCEMENT