Sustainability Policy

At Red Carnation Hotels, we are committed to weaving sustainability into the fabric of everything we do. Our approach balances environmental, social, and economic considerations to ensure a positive impact on the planet, our communities, and our guests. Sustainability is not just a goal but a core value that guides our decision-making, ensuring that we pave the way for a future where luxury and environmental responsibility coexist harmoniously.

As a global hotel group with properties in diverse regions around the world, we recognise that sustainability requires a nuanced approach that reflects the unique cultural, environmental, and economic contexts in which we operate. Our commitment to sustainability transcends borders, ensuring that our practices are sensitive to the needs and characteristics of each local environment while remaining consistent with our global vision.

Hotel Scope

The Milestone Hotel & Residences, a distinguished five-star boutique hotel in Kensington and offers of 62 rooms, including 43 deluxe rooms, 13 suites, and six luxury Residences, each adorned with antique furnishings, fine fabrics, and original artworks. The hotel features Cheneston’s Restaurant for fine British cuisine, the Stables Bar for handcrafted cocktails, and the Park Lounge for traditional afternoon tea. Wellness facilities include a fully equipped gym, resistance pool, sauna, plunge bath, spa treatments, and personal training services. Situated at 1 Kensington Court, The Milestone Hotel is a grade 2 listed building directly opposite Kensington Palace within walking distance of Kensington Gardens and Hyde Park.   

Our Commitment to Sustainability:

- Carbon Reduction: We are dedicated to reducing our greenhouse gas emissions at a responsible pace and are actively working to lower our carbon footprint through strategic actions. Our plan focuses on energy consumption, waste management, and resource efficiency, delivering measurable impact across our operations. We remain committed to transparent, data-driven reporting to demonstrate our progress and hold ourselves accountable.

- Environmental Stewardship: Operating in diverse regions means understanding and respecting the distinct environmental landscapes and ecosystems we are part of. We strive to minimise our environmental footprint by adopting sustainable practices tailored to each region's needs. From energy conservation to water management, waste reduction to sustainable sourcing, we prioritise protecting the environment and nurturing local ecosystems across all our locations.

- Waste Minimisation and Circularity: We are committed to reducing waste across all levels of our operations, emphasising circularity by reusing and repurposing resources wherever feasible. Our goal is to achieve a waste management strategy that supports sustainability, ensuring that materials are continuously reintegrated into our system.

- Respect for Biodiversity: Our commitment to sustainability includes respecting the rich biodiversity of the natural world around us. We seek to integrate nature into our operations, ensuring that our practices are aligned with the protection and conservation of local ecosystems and wildlife. We tailor our biodiversity initiatives to the specific needs of the ecosystems surrounding each of our properties, ensuring that our operations support, rather than disrupt, regional biodiversity.

Social Responsibility:

- Social Equity and Fair Opportunities: We believe that sustainability extends beyond environmental considerations to include social responsibility. We are committed to promoting fairness and inclusivity in our operations, creating equitable opportunities for all individuals within our organisation and the communities we serve by hiring locally when possible. Our commitment to social equity is rooted in an understanding of the cultural and socioeconomic contexts of the regions where we operate.

- Valuing our Team: Red Carnation Hotels is committed to fostering a work environment that promotes equal opportunities, treats everyone with dignity and respect, and actively supports employees facing harassment or discrimination. The company's inclusive approach extends to all aspects of its working practices, from recruitment and selection to promotion and disciplinary procedures, with a continuous commitment to adapting to changes in laws, demographics, and business needs.

- Local Empowerment and Community Engagement: We recognise the value of supporting local economies, and we work to empower communities by fostering meaningful relationships with local artisans, businesses, and partners. Through these collaborations, we create sustainable value and contribute to the prosperity of the regions in which we operate, respecting the local traditions and economies of each area.

- Guest Engagement: Sustainability is a shared responsibility, and we actively engage our guests by providing opportunities to learn about our sustainable practices. We encourage mindful, eco-conscious choices during their stay, empowering them to be part of our sustainability journey. We also ensure that these efforts reflect the distinct cultural contexts of each region, offering guests authentic, locally inspired experiences that highlight sustainability in action.

- Collaboration and Industry Leadership: We actively engage with industry leaders, stakeholders, and local communities to drive sustainable solutions and collaborate on initiatives that further the hospitality industry’s progress toward sustainability. Through these partnerships, we aim to lead by example, setting new benchmarks for responsible luxury and taking what learnings we can along the way. We also recognise that collaboration must be rooted in the local context, ensuring that each partnership is built with respect for the cultural and environmental conditions of each region.

- Luxury with Purpose: We redefine the concept of luxury by blending indulgence with purpose-driven sustainability. Every guest experience is designed with a focus on sustainability, offering not only world-class luxury but also the assurance that their stay supports our shared commitment to a better future. This commitment extends across all regions, ensuring that guests enjoy a seamless luxury experience, no matter where they stay, while knowing their visit contributes to both environmental and social good.

Governance:

- Monitoring and reporting: We commit to regularly monitoring, measuring, and transparently reporting our environmental and social performance using robust metrics, enabling continuous improvement and demonstrating accountability to stakeholders. We will establish clear sustainability targets, track progress systematically, and communicate outcomes honestly to drive meaningful action and maintain trust.

- Transparency and Integrity: We believe in open, honest communication about our sustainability goals, actions, and outcomes. Our commitment to transparency ensures that we share both our successes and challenges, fostering a culture of accountability across all levels of our business.

- Regulatory Compliance: RCH will adhere to all relevant environmental legislation, regulatory requirements, and industry standards in every jurisdiction where we operate. We will routinely review and update our practices to ensure ongoing compliance with evolving legal frameworks while aiming to surpass minimum compliance thresholds whenever possible.  As a foundational principle, our commitment to regulatory compliance is embedded in this policy and is vital to RCH's broader sustainability programme.

Our Vision for the Future:

We aspire to be a leading example of a luxury hotel group that embraces sustainability not as a trend but as an integral part of our ethos. With a focus on continuous improvement, innovation, and collaboration, we work to ensure that our practices and decisions positively impact the planet, support social equity, and enhance the luxury experience for our guests.

Together with our team, guests, and partners, we will create a sustainable, inclusive world where luxury, culture, and the environment thrive in harmony for generations to come.

Red Carnation Hotels – Where Luxury Meets Purpose.