Martin Gibbons marks 50 years at Ashford Castle

As the Maître d’ of Ashford Castle, Martin Gibbons has witnessed the evolution of this iconic venue through its numerous owners, each contributing to its storied history. Discover Martin's story from this journal entry where we discuss the trajectory of his career, standout moments and what Ashford Castle means to him. 

How did your journey with Ashford Castle begin?

I started at Ashford Castle in 1974 when I was just 18 years old. My first role was as a commis waiter, where I did everything from polishing glasses to setting up the dining room. It's been 50 years now, and I've worked my way up to being the Maître d’ at the George V Dining Room.

Your family has a long history with Ashford Castle. Can you tell us more about that?

Yes, my connection to the castle goes back generations. My grandfather was a gamekeeper for the Guinness family in the early 1900s, and my father worked on the grounds after the Guinness family left. It's been like a second home for us, and I'm proud to continue the tradition.

Martin Gibbons as a child with his parents, Paddy and Josie, and sister, Marie, on the Ashford estate

You've seen many changes at the castle over the years. What stands out the most?

One significant change was the refurbishment in the 1970s by the Mulcahy family, which added 44 bedrooms and a nine-hole golf course. More recently, the Tollman family’s €100 million renovation in 2013 took the castle to ultra-luxury status, with additions like a cinema and spa. These changes have secured the castle's future for many years to come.

Can you share some memorable moments with guests at the castle?

There have been many memorable moments, including Fred Astaire dancing in the halls and Phil Coulter playing "The Town I Love So Well" in The drawing room. Meeting Pierce Brosnan during the filming of Remington Steele was a highlight, it felt like Hollywood came to Ashford Castle. Hosting President Ronald Reagan in 1984 was also unforgettable, with the extensive security and global attention.

Martin Gibbons with his sons, Mark, Paul and Stephen, who were once all staff at Ashford Castle together

What do you enjoy most about working at Ashford Castle?

The connections with guests are truly special. We have families who have been coming back for generations. It's wonderful to see people I remember as children now bringing their own kids. These long-standing relationships make the castle feel like a big, extended family.

What lessons have you learned during your time here?

My father taught me to always be on time and never take chances. I've also learned that the effort you put into your work determines what you get out of it. Listening to guests and understanding their needs is crucial to providing excellent service.

Have there been any challenges or memorable mishaps?

Not everything has been smooth sailing. I remember once accidentally opening two bottles of the wrong wine, each costing €500. It was a costly mistake, but we made the best of it. The general manager enjoyed one bottle, and the restaurant manager and I shared the other. It taught me an important lesson about attention to detail.

After 50 years, what does Ashford Castle mean to you?

Ashford Castle is more than just a place to work; it's part of my family's legacy and my own life story. I've had a good life here, surrounded by wonderful people and memorable experiences. It’s a place where tradition and luxury come together, and I’m proud to be a part of it.